We accept Visa, Mastercard, American Express, Discover, Diners Club, Maestro and UnionPay, plus Apple Pay, Google Pay, Shop Pay and PayPal. You can also pay in 3 interest-free instalments with PayPal, or choose Klarna at checkout to spread the cost. Cash on delivery is available on eligible orders.

Yes, use code NOW25 at checkout for £25 off your order. Only one discount code can be used per order, and we reserve the right to withdraw offers at any time.

You can request a change or cancellation within 24 hours of placing your order by contacting our customer service team. If your order is cancelled before it's dispatched, a £75 admin fee applies to cover processing costs already incurred.

Yes, we build custom headboards, footboards and side rails to order. Please note custom-sized beds are made specifically for you and are non-returnable and non-refundable once production begins.

Every bed is handmade to order in Yorkshire, so please allow up to 2 weeks from order to delivery. We'll keep you updated by email once your order is confirmed and again when it's on its way.

We currently offer free delivery to UK mainland addresses only. If you're outside the UK mainland, get in touch before ordering and we'll confirm whether delivery is possible and at what cost.

Once your order is dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your delivery.

Please make sure someone is available to receive the delivery. If a delivery attempt fails due to an incorrect address or nobody being available, a £60 redelivery charge will apply

It's worth checking your access before ordering, particularly for larger frames like Ambassador or TV beds. If a bed can't fit through a stairway or doorway on delivery, our driver won't be able to leave it, so please measure your space in advance. See our step-by-step guide to measuring your bed for safe upstairs transportation for help.

Yes, an assembly service is available, which includes delivering your bed to your chosen room and building it. This service doesn't include dismantling your old bed or removing packaging, let us know in advance if you'd like assembly added to your order.

Standard (non-custom) items can be returned within a 14-day cooling-off period, provided they're unused and still in their original packaging. Custom-sized beds, headboards, footboards and side rails are made to order and are non-returnable.zz

If you need to change your order because the wrong size was selected, a £175 charge applies to cover admin, redelivery and refund processing. We'd always recommend double-checking measurements and our showroom photos and size charts before ordering.

Please inspect your items as soon as they arrive and report any damage within 24 hours of delivery by emailing us at info@abbeds.com with photos. This helps us resolve the issue quickly, whether that's a replacement part or a repair.

No, once a bed has been assembled or used, it's no longer eligible for return. If there's a fault, our warranty covers manufacturing defects (see below).

Delivery costs are non-refundable, even if part of your order is returned or cancelled.

All AB Beds products come with a 90-day warranty covering defects in materials or workmanship, where we'll repair or replace the affected parts. This is followed by a 2-year part replacement warranty for manufacturing defects beyond the first 90 days. The warranty doesn't cover normal wear and tear, misuse, or damage from improper assembly.

Yes, the bed you receive is built to match the product photos and the fabric or colour you select at checkout. Because fabrics are chosen by you, we're unable to offer refunds if you're unhappy with a colour or material you selected, which is exactly why we offer free fabric samples before you buy.

Yes. With over 16 colours and fabric options available, we offer free fabric samples so you can check the exact colour, texture and quality in person before committing to a bed.

We make upholstered bed frames, ottoman storage beds (divan and Ambassador ranges), TV beds with smart-lift mechanisms, kids' beds, and blanket boxes/footstools, alongside a range of pocket-sprung and hybrid mattresses.

An ottoman bed uses a gas-lift base that raises the whole mattress platform to reveal storage space underneath, ideal for maximising storage in smaller bedrooms. A standard divan or drawer bed instead offers storage via built-in drawers in the base, so you don't need to lift the mattress to access it.

Mattresses are sold separately so you can choose the firmness and support that's right for you. Browse our mattress range to find a match for your new bed frame.

Yes. Every AB Beds product is handmade to order at our workshop in Yorkshire, England, using quality materials designed to last.

The quickest way to reach us is via WhatsApp on +44 7578 872807. You can also email info@abbeds.com, or visit our contact page.

Our team is available Monday to Friday to help with orders, delivery questions and aftercare.